{"id":4791,"date":"2021-12-30T13:46:00","date_gmt":"2021-12-30T11:46:00","guid":{"rendered":"https:\/\/nextgeneration.paeria.cat\/web\/?p=4791"},"modified":"2023-10-10T14:02:59","modified_gmt":"2023-10-10T12:02:59","slug":"la-paeria-avanca-en-la-transformacio-digital-durant-el-2021","status":"publish","type":"post","link":"https:\/\/nextgeneration.paeria.cat\/web\/la-paeria-avanca-en-la-transformacio-digital-durant-el-2021\/","title":{"rendered":"La Paeria avan\u00e7a en la transformaci\u00f3 digital durant el 2021"},"content":{"rendered":"\t\t
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S\u2019han posat en marxa l\u2019Empadrona\u2019t, el primer Punt de Suport Digital, la 1a Fira de Contractaci\u00f3 P\u00fablica, l\u2019assist\u00e8ncia telef\u00f2nica per fer tr\u00e0mits electr\u00f2nics i l\u2019OAC360\u00ba, entre d\u2019altresLa Paeria ha rebut diferents reconeixements per la tasca en mat\u00e8ria d\u2019aven\u00e7 en l\u2019administraci\u00f3 electr\u00f2nica, entre ells, el de l\u2019Administraci\u00f3 Oberta de Catalunya<\/strong><\/p>

L\u2019Ajuntament de Lleida ha ampliat els projectes de transformaci\u00f3 digital durant l\u2019any 2021 amb l\u2019objectiu de facilitar la interacci\u00f3 de la ciutadania amb el govern municipal.<\/p>

Les 10.000 atencions assolides al nou OAC360\u00ba Social, l\u2019expedici\u00f3 de 14.796 certificats de padr\u00f3 a trav\u00e9s de l\u2019Empadrona\u2019t i el servei telef\u00f2nic d\u2019assist\u00e8ncia a la tramitaci\u00f3 electr\u00f2nica que s\u2019acaba de posar en marxa, en s\u00f3n un exemple.<\/p>

Empadrona\u2019t<\/strong><\/p>

El programa Empadrona\u2019t<\/a> permet realitzar tots els tr\u00e0mits per donar-se d\u2019alta al padr\u00f3 o canviar de domicili, de manera electr\u00f2nica i expedir autom\u00e0ticament aquests certificats. \u201cAix\u00f2 suposa un aven\u00e7 molt important en la celeritat de resposta de l\u2019administraci\u00f3 davant un dels tr\u00e0mits m\u00e9s demandats per part de la ciutadania\u201d, ha destacat la tinent d\u2019alcalde i regidora de Presid\u00e8ncia, Jordina Freixanet.<\/p>

L\u2019Empadrona\u2019t<\/a> ha estat finalista als premis CNIS (Congr\u00e9s Nacional d\u2019Innovaci\u00f3 i Serveis P\u00fablics) i va ser seleccionat per exposar-lo al Congr\u00e9s de Govern Digital de Catalunya.Des de l\u20191 de gener i fins al 23 de desembre, s\u2019han presentat de forma electr\u00f2nica 7.384 peticions relacionades amb el padr\u00f3 i s\u2019han expedit de forma autom\u00e0tica 14.796 certificats.<\/p>

Assist\u00e8ncia telef\u00f2nica per fer tr\u00e0mits electr\u00f2nicament<\/strong><\/p>

L\u2019Ajuntament de Lleida acaba de posar en marxa el servei d\u2019assist\u00e8ncia telef\u00f2nica per a la tramitaci\u00f3 electr\u00f2nica<\/a>. L\u2019objectiu d\u2019aquesta iniciativa \u00e9s ajudar la ciutadania a realitzar gestions on-line<\/em>.<\/p>

Es tracta d\u2019un servei d’acompanyament integral en la transici\u00f3 a la tramitaci\u00f3 electr\u00f2nica per ajudar a instal\u00b7lar un certificat digital, a iniciar un tr\u00e0mit ‘online’ o b\u00e9 per resoldre dubtes o possibles incid\u00e8ncies en la tramitaci\u00f3 electr\u00f2nica.<\/p>

El tel\u00e8fon \u00e9s el 973 93 02 47 i t\u00e9 un horari de dilluns a divendres, de 8 a 20 h.<\/p>

Punts d\u2019atenci\u00f3 digital<\/strong><\/p>

Entre la tasca impulsada des de la regidoria de Govern Obert i Qualitat Democr\u00e0tica i Institucional destaca l\u2019obertura d\u2019un Punt d\u2019Atenci\u00f3 Digital<\/a> per donar suport i ajudar les persones que tenen dificultats per realitzar tr\u00e0mits de manera digital amb l\u2019administraci\u00f3. El primer d\u2019aquests punts s\u2019ha instal\u00b7lat al Centre C\u00edvic de Bal\u00e0fia i la previsi\u00f3 \u00e9s estendre-ho a la resta de barris de la ciutat.<\/p>

D\u2019altra banda, la ciutat ha millorat el servei gratu\u00eft de Wifi a la ciutadania amb l\u2019ampliaci\u00f3 dels punts wifi4eu<\/a>, que han passat de 18 a 21. Aquesta iniciativa \u00e9s fruit de l\u2019acord entre Paeria i la Uni\u00f3 Europea.<\/p>

10.000 atencions a trav\u00e9s de l\u2019OAC360\u00ba Social<\/strong><\/p>

Un altre dels projectes digitals seleccionats com a exemple de bones pr\u00e0ctiques al congr\u00e9s de Govern Digital ha estat el nou tel\u00e8fon d\u2019assist\u00e8ncia en temes de benestar social, l\u2019OAC360\u00ba Social<\/a> per agilitar l\u2019atenci\u00f3 a les persones que requereixen els serveis municipals.<\/p>

Aquesta nova l\u00ednia acaba d\u2019assolir l\u2019atenci\u00f3 10.000.La valoraci\u00f3 dels usuaris del servei \u00e9s de 4,62 sobre 5.<\/p>

Reconeixement de l\u2019Administraci\u00f3 Oberta de Catalunya<\/strong><\/p>

L\u2019Ajuntament de Lleida ha rebut aquest any el reconeixement de l\u2019Administraci\u00f3 Oberta de Catalunya per la feina d\u2019impuls i implantaci\u00f3 a l\u2019administraci\u00f3 electr\u00f2nica. La Paeria va assolir la segona posici\u00f3 en la categoria d\u2019ajuntaments de m\u00e9s de 50.000 habitants.<\/p>

Val a dir que, a trav\u00e9s de tramits.paeria.cat<\/a>, aquest any s\u2019han fet 67.926 entrades de sol\u00b7licituds de forma electr\u00f2nica.<\/p>

Altres projectes organitzats per la Paeria dins l\u2019\u00e0mbit de l\u2019administraci\u00f3 aquest 2021 han estat la participaci\u00f3 en l\u2019\u00c0rea 5G de Ponent \u2013 Lleida ON, la Mobile Week i la 1a Fira de Contractaci\u00f3 P\u00fablica, celebrada en format virtual, amb l\u2019objectiu de promoure una contractaci\u00f3 p\u00fablica sostenible, transparent i accessible<\/a>.<\/p>

La tasca de la regidoria de Govern Obert, Qualitat Democr\u00e0tica i Institucional t\u00e9 un abast transversal amb la implementaci\u00f3 de noves tecnologies en aspectes com la compra i reserva d\u2019entrades a les piscines municipals per mitj\u00e0 d\u2019una APP, la posada en marxa del Civicar i el treball conjunt amb la regidoria d\u2019Urbanisme i la Gu\u00e0rdia Urbana en aspectes de videovigil\u00e0ncia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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S\u2019han posat en marxa l\u2019Empadrona\u2019t, el primer Punt de Suport Digital, la 1a Fira de Contractaci\u00f3 P\u00fablica, l\u2019assist\u00e8ncia telef\u00f2nica per fer tr\u00e0mits electr\u00f2nics i l\u2019OAC360\u00ba, entre d\u2019altresLa Paeria ha rebut diferents reconeixements per la tasca en mat\u00e8ria d\u2019aven\u00e7 en l\u2019administraci\u00f3 electr\u00f2nica, entre ells, el de l\u2019Administraci\u00f3 Oberta de Catalunya L\u2019Ajuntament de Lleida ha ampliat els … Llegiu m\u00e9s<\/a><\/p>\n","protected":false},"author":2,"featured_media":4792,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-4791","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"yoast_head":"\nLa Paeria avan\u00e7a en la transformaci\u00f3 digital durant el 2021 - Next Generation Lleida - Propostes de projectes - La Paeria - Ajuntament de Lleida<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nextgeneration.paeria.cat\/web\/la-paeria-avanca-en-la-transformacio-digital-durant-el-2021\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La Paeria avan\u00e7a en la transformaci\u00f3 digital durant el 2021 - Next Generation Lleida - Propostes de projectes - La Paeria - Ajuntament de Lleida\" \/>\n<meta property=\"og:description\" content=\"S\u2019han posat en marxa l\u2019Empadrona\u2019t, el primer Punt de Suport Digital, la 1a Fira de Contractaci\u00f3 P\u00fablica, l\u2019assist\u00e8ncia telef\u00f2nica per fer tr\u00e0mits electr\u00f2nics i l\u2019OAC360\u00ba, entre d\u2019altresLa Paeria ha rebut diferents reconeixements per la tasca en mat\u00e8ria d\u2019aven\u00e7 en l\u2019administraci\u00f3 electr\u00f2nica, entre ells, el de l\u2019Administraci\u00f3 Oberta de Catalunya L\u2019Ajuntament de Lleida ha ampliat els ... 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